Returns & Exchanges

AT A GLANCE

We don't offer cash refunds for change of mind. Store credit never expires.

🎥 Please record an unboxing video when you open your parcel. If anything is incorrect, missing or damaged, it helps us sort it out quickly.

1. SIZE EXCHANGES AND STORE CREDIT (AUSTRALIA)

• Time limit: message us within 3 days of receiving your order.
• Condition: unworn, unwashed, with tags and packaging, and free from perfume, makeup or fake tan.
• Size exchange: same item in another size, if available. If it isn't, we'll give you store credit for the full item price.
• Store credit: issued once your return arrives and passes our check. It never expires.
• Please wait for our reply before sending anything back.

2. RETURN POSTAGE

• Size exchange: $20, covering postage both ways.
• Prepaid return label: $12. We'll send you an Australia Post QR code.
• Your own postage: please use a tracked service, as we can't be responsible for parcels lost on the way back.

Return postage is free if we sent the wrong item or it's faulty.

3. PRE-ORDERS

Pre-order pieces are bought from the brand for you as soon as you order, so they can't be cancelled or changed. Once your pre-order arrives, standard sizes follow section 1 above.

4. MADE-TO-MEASURE (CUSTOM SIZE)

Made-to-measure pieces are tailored to the measurements you send us, so they are final sale and can't be cancelled, returned or exchanged. If your piece arrives faulty, or doesn't match the measurements you gave us, message us within 3 days with photos and your unboxing video and we'll make it right. See how made-to-measure works.

5. FAULTY OR WRONG ITEMS

• Message us within 3 days of receiving your order, with your order number, clear photos and an unboxing video (one uncut video showing the sealed parcel, the label and the items).
• We'll cover postage and send the right item, or offer a replacement, repair or refund in line with Australian Consumer Law.

6. FINAL SALE ITEMS

These can't be returned or exchanged unless faulty: swimwear and bikinis (for hygiene), clearance, last chance and sample items, made-to-measure pieces, and anything marked Final Sale in its description.

SALE ITEMS: NO SIZE EXCHANGES

Because of the extra discount, these are final for size: they can't be exchanged for another size or returned for store credit:

• Items bought in the Doublebizz sale (until 14 November)
• Amelie in-stock items bought with code AMELIE20 (until 30 November). The code only works on in-stock sizes. Amelie pre-orders are at the normal price and keep our normal size exchange (section 1).

Not sure of your size? Message us on Instagram @kandybunniez before you order and we'll help you pick the right one.

We can only swap an item if we sent you the wrong one, and you'll need an unboxing video (one uncut video from the sealed parcel) to show it. Faulty items are still covered by section 5.

7. INTERNATIONAL ORDERS

We can't accept returns or exchanges on international orders for size, fit or change of mind. Faulty or wrong items are covered by section 5.

HOW TO START A RETURN

1. Message us on Instagram @kandybunniez with your order number and whether you'd like a size exchange or store credit.
2. We'll confirm and tell you where to send it.
3. Pack the item in its original condition and packaging, and send it with your chosen postage option.
4. Once it arrives and is checked, we'll send your new size or issue your store credit.

NOT SURE OF YOUR SIZE?

Check the Size & fit guide on each product, or message us before you order. We're always happy to help. 💕