Refund policy

OUR PROMISE TO YOU

At KandyBunniez, we want you to love every piece you receive. If the size isn't quite right, we're happy to help with a size exchange or store credit on eligible items.

BEFORE YOU OPEN YOUR PARCEL

🎥 Please record an unboxing video when you open your parcel. If anything is incorrect, missing or damaged, this helps us resolve it for you as quickly as possible.

RETURN ELIGIBILITY

Please contact us within 3 days of receiving your order.
Items must be unworn, unwashed and free from perfume, makeup or fake tan and in its original condition.
Exchanges and returns are available for orders within Australia only.
If your size isn't available for an exchange, or the item just doesn't fit you right, we'll happily issue a full refund of item price as store credit.

EXCHANGES & STORE CREDIT

Size exchange: we'll send you the same item in a different size, subject to availability.
Store credit: issued as soon as your return arrives and passes our quality check. Store credit never expires.

HOW TO RETURN

Message us on Instagram @kandybunniez with your order number and let us know if you'd like a size exchange or store credit.
Choose your return postage option below.
Pack your item in its original condition and packaging .
Once your item is received and checked, we'll send your new size or issue your store credit.

RETURN POSTAGE COSTS

Size exchange: $20, which covers postage both ways.
Prepaid return label: $12. We'll send you an Australia Post QR code.
Your own postage: we recommend a tracked service, as we can't be responsible for parcels lost in transit.

Return postage is at your cost, unless we sent the wrong item or your item is faulty.

WRONG OR FAULTY ITEMS

If we sent the wrong item, size or colour, or your item is faulty, please message us as soon as possible with your order number, clear photos and your unboxing video. We'll cover the return postage and send the correct item, or offer a replacement, repair or refund for faulty items in line with Australian Consumer Law.

PRE-ORDERS

Pre-order items are purchased from the brand on your behalf as soon as your order is placed, so pre-orders can't be cancelled or changed as standard. If you need a different size or item, please contact us as soon as possible and we'll do our best to help on a case-by-case basis.